City Offers New Online Bill Payment System

Thanks to a new online system, Redwood City residents can now pay their utility bills by logging onto the city's Web site.

By clicking here, residents can enroll in the digital payment system through selecting the "Pay Your Utility Bill" icon under the Online Services tab.

Customers will then need to follow these quick steps to finish the registration process:

• Enter the “book account number” and your utility service address, then read and accept the terms of service by clicking on the “I Agree” button.
• Click “Yes – continue” when prompted to confirm you’ve entered the correct account, or “No-Take Me Back” if you need to make corrections.
• Follow the quick prompts to complete the registration.

Once registration is complete, customers will be able to track their account activity, and also set up automatic payment if they desire.

City spokesman Malcolm Smith said in a prepared statement that the new system benefits not only residents, but also the city.

"You have less paper shuffling and hard-copy filing, and no need for requesting and waiting for duplicate bills because it’s all online. And there’s no check-writing or postage, so you save a little money there," said Smith.

"It’s more efficient for the City’s operation, too."

Residents who have questions or request assistance in the registration process are encouraged to call (650) 780-7210.