SamTrans will reach out to Redwood City riders this Tuesday, Jan. 8 from 9 a.m. to noon in the bus loading area next to the Redwood City Caltrain Station.
The outreach is part of "Connecting with Customers," a once-a-month, year-long marketing campaign aimed at letting riders know that SamTrans values their patronage, representatives said in a statement.
"Talking with our customers where they get on and off the bus offers them a convenient way to ask questions and get information," said Rita Haskin, SamTrans customer service and marketing executive officer. "It also allows us the opportunity to thank the customer in person for choosing to ride SamTrans."
So far, SamTrans has visited with riders in East Palo Alto, Pacifica, Daly City and San Mateo. Future visits are planned for the Daly City BART Station, "Top of the Hill" in Daly City, in Half Moon Bay and at the Colma BART Station.
Click on the button at the bottom of SamTrans website – www.samtrans.com - for specific future dates and times.
In addition to outreach events at key transit centers, SamTrans provides a variety of formats for riders to provide comments and receive information. The SamTrans Customer Service Center is open from 7 a.m. to 7 p.m. on weekdays and from 8 a.m. to 5 p.m. on weekends and holidays.
Riders can call 1-800-660-4287 for help with trip planning or to make comments. A feedback form also is available on the SamTrans website.
The SamTrans administrative offices, located at 1250 San Carlos Ave. in San Carlos, are open from 8 a.m. to 5 p.m. on weekdays.
SamTrans also communicates with riders on social media at www.facebook.com/samtrans and on Twitter @SamTrans_News.
Do you ride SamTrans or BART? Do you have questions you'd like to ask SamTrans representatives? Tell us in the comments below.
Also on RedwoodCity-Woodside Patch:
- SamTrans Service Changes Begin Jan. 13
- SamTrans Launches Vehicle Sharing Program
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