Redwood City Implements New "By Appointment" Hours for City Hall Passport Services

Redwood City will be starting an "appointment-only" schedule for passport-related services starting July 14, 2014 in an effort to increase customer convenience. Residents who need passport services can schedule an appointment Tuesdays and Wednesdays from 8:30am to 3:30pm, and Fridays from 9:00am to 12:00 noon by calling 650.780.7220. Passport service is provided by the City Clerk's Office in both English and Spanish on the second floor of City Hall, 1017 Middlefield Road, Redwood City 94063.

Residents can access an array of passport assistance at the City Clerk's Passport Acceptance Services counter including submitting an application for a new passport or renewing a current one (subject to special requirements), applying for a passport book, and obtaining forms related to passport processing. Only checks, money orders or cashier checks are accepted.

"Moving to an appointment-only schedule on the days we have the most inquiries prevents unnecessary wait times for people who need assistance and improves staff's ability to meet the need for passport services in an efficient manner," states Mayor Jeffrey Gee. "We are always looking for ways to improve customer service while increasing efficiency which helps to make a trip to City Hall a quicker, more seamless, positive experience for our residents."

Previous hours included drop-in on Tuesdays and Wednesdays which left residents experiencing longer lines, and included appointments on Mondays instead of Fridays.